Noir Handmade Australia | Refunds & Returns Policy
PLEASE NOTE: Due to the intimate nature of our products, worn items are not eligible for a refund or replacement due to hygiene reasons.
Our returns policy is in addition to your rights under the Australian consumer law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, Noir Handmade Australia will happily provide you an exchange size/item or refund provided that:
You return the item within 15 days of purchase &:
you produce your original Noir Handmade Australia sales receipt, online tax invoice or other adequate proof of purchase at the time you return the item;
the item must not have been worn or damaged in any way including that
it is in its original packaging including pamphlets and all accessories
it is unopened, unused and in its original saleable condition
the product is not one on which a change of mind return is not available (see below).
if these requirements are not satisfied Noir Handmade Australia reserves the right not to offer an exchange or refund for change of mind returns.
Noir Handmade Australia will accept product returns and provide you with an exchange, refund or repair where:
the product is faulty or is not of acceptable quality, or
significantly different to those shown or described to you, or
the product is not fit for its intended purpose, or
the product is unsafe, and
you can present your Noir Handmade Australia online sales invoice or other adequate proof of purchase.
Noir Handmade Australia reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Noir Handmade Australia reserves the right to:
Assess the condition and age of returned goods prior to providing a replacement item, exchange or refund. this may result in a repair, exchange or refund being refused.
Your original Noir Handmade Australia sales receipt or online invoice are the best form of proof of purchase.
Refunds will be issued using your original payment method
For online orders:
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our customer service team to assess the damage and to work out a solution. you may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.
For returns under Australian consumer law, please contact our customer service team to arrange collection of the item/s to be delivered back to our warehouse for assessment, exchange, replacement or refund.